If something goes wrong, here's exactly what I'll do
Every Linnevelle piece is made to order — printed, assembled and packed just for you. So I handle problems a little differently than a big store, and I think more fairly.
It arrived damaged, defective or not as described
Email me at support@linnevelle.com within 30 days of delivery with a photo. I'll send a free replacement — you don't need to ship anything back.
You received the wrong item
Email me within 30 days with a photo and I'll send the correct one, free.
You just don't love it — 30-Day Money-Back Guarantee
Email me within 30 days of delivery and I'll refund your order in full. Because each piece is made to order, you don't need to ship anything back. No questions.
You need to cancel or change something
Orders go into production quickly. Email me within 24 hours of ordering and I'll do my best to catch it before it's made.
Refund timing
Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
Questions? support@linnevelle.com — I read and answer every message myself, usually within 24 hours.
Caring for your piece so it stays beautiful: take it off before bathing or swimming, pat it dry if it gets wet, and store it dry.